Πολιτική αποστολής

Shipping Policy for Custom Pet Products

Last Updated: October 26, 2026

1. Processing & Production Period (Custom Order Lead Time)

Order Cut‑off Time: 5:00 PM (GMT‑05:00) Eastern Standard Time (New York).
Orders placed after cut‑off time will start processing on the next business day.

All our pet products are fully customized and manufactured exclusively per each customer’s personalized requirements.

• Production begins after we confirm your successful payment and verify all custom specifications (size, pattern, engraving, material etc.). Production is included in the total delivery estimate below.

• Orders placed on weekends, US/EU official holidays will start production on the next working business day.

• Once production commences, order cancellation, modification or early refund requests will NOT be approved, as stated in our Return & After‑Sales Policy.

2. International Shipping Time (Standard Shipping to Europe & North America)

We ship all finished custom items from China via reliable tracked international shipping lines to the United States, Canada, and all European countries.

• International transit is included in the total delivery estimate below. We will provide tracking information after dispatch.

• Usually delivered in under one month from the order date, including production and shipping.

Notice: Shipping timelines are estimated values. Delays may occur due to customs inspection, port congestion, natural disasters, carrier operational issues, public emergencies or other force majeure situations, which are beyond our control. We will not issue refunds solely for these uncontrollable delays.

3. Shipping Cost & Taxes

• Free Worldwide Shipping: We offer free shipping on all orders to our supported destinations. No shipping fees will be charged at checkout.

• No Additional Import Charges: For orders shipped to our supported destinations, all applicable import duties, import taxes, and customs clearance fees are included in the displayed product price and covered by us. Customers will not be required to pay additional import duties or customs clearance fees upon delivery.

• Customs Compliance: We declare all shipments in accordance with applicable laws and regulations. If a carrier or customs authority requests additional payment, please contact us at support@youmepetmemorial.com before paying so we can assist you.

4. Tracking Information

Once your custom goods finish production and are handed over to the logistics carrier:

1. We will send a shipping confirmation email with your unique tracking number and tracking link to your order email address.

2. Tracking updates may take 2–5 business days to synchronize and display logistics status online after dispatch.

3. You can view real‑time shipping progress via the tracking link anytime.

5. Customs Duties, Import Taxes & Customs Clearance

1. For U.S. orders, all applicable taxes, import duties, import taxes, customs clearance fees and customs handling charges are included in the displayed product price and paid by us.

2. We declare parcels in compliance with applicable requirements. For U.S. orders, applicable customs charges are our responsibility and will not be passed on to the customer.

3. If your parcel is held, inspected or detained by local customs, the buyer must cooperate fully with customs formalities to release the package. We will offer supporting documents we can provide to assist clearance.

4. If a carrier or customs authority requests payment for a U.S. order, please contact support@youmepetmemorial.com before paying so we can resolve the request.

6. Lost, Damaged or Missing Parcel Rules

(1) Package damaged in transit

• You must take clear photos/videos of the outer damaged packaging and defective items within 7 calendar days after package delivery, then submit a claim to our official customer email:support@youmepetmemorial.com with your order number.

• After verification, we will arrange free remanufacture & reshipment or partial refund as our after‑sales solution.

(2) Parcel confirmed lost by logistics provider

We will follow the shipping carrier’s compensation rules to process reshipment or refund after receiving official loss confirmation.

(3) Signature proof & undeliverable packages

• Most international shipments require a signature upon receipt. If no one is available to sign for delivery, the courier may leave a pickup notice at your local post office.

• Parcels returned to us due to wrong buyer address, failed delivery, customer refusal to accept the package: the return shipping cost will be deducted from any possible refund, and we reserve the right to refuse reshipping service.

7. Shipping Exclusions & Limitations

• We currently only deliver to mainstream European countries, the United States and Canada. We do not ship to sanctioned, restricted countries.

• We do not provide expedited/express rush shipping for customized pet goods because each item is handmade to order.

• Shipping is free on all orders to supported destinations, including bulk and large-size customized orders.

8. Contact for Shipping Queries

If you have any questions about production progress, shipping status, logistics exceptions, please email us at support@youmepetmemorial.com. We will reply within 1–2 working days.

We reserve the right to update this shipping policy without prior notice; the latest published version shall prevail.